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FAQ
FREQUENTLY ASKED QUESTIONS

Basics

Our Order don’t add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER – In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for our sellers to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can’t calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell the seller what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. Our sellers are more than happy to follow your instructions.

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Something on your mind? We are here to help!

For questions on specific items, you can message us from the Usokay.com.

For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping!

You can use the search button at the top of your Usokay.com to look for items.

Describe what you're looking for in the search bar to start your search. For example: 'party dress,' or 'white denim shorts.' Please use multiple descriptive terms to narrow down the results. For example, using 'little black dress' as a search term will generally produce more curated results compared to using just 'dress.'

Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.

For searches that you would like to track on desktop, you can click the orange 'Save' button to get notified when new items that fit your search are posted.

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
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